01 / Portal
Client portal
OneDesk, where tickets, replies and the paper trail live. Open a ticket, check on one you already sent, or reply to a technician without hunting through email.
Open portalClient support · existing customers
Help, without
the hold music.
Already an OCS client? Call the number you already have, open a ticket in the portal, or let us remote in while you watch. Same technicians, same answer.
Fastest route
- 01Call the direct line and describe what is happening.
- 02We open a remote session if hands-on help is faster.
- 03Anything longer becomes a ticket in the portal.
Monitoring runs 24/7 · business@yourocs.com
01 / Three ways in
Pick whichever is least in your way.
Urgent and loud? Call. Something that can wait until tomorrow? The portal keeps the history, the attachments and the answer in one place.
02 / Phone
Call a technician
Still the fastest option when a server is down or an email will not send. You get a technician, not a script, and no phone tree to climb first.
03 / Remote
Remote session
When we need to see the screen, we ask you to start a TeamViewer session. Nothing stays installed unless you choose the host version.
Downloads below02 / Remote support downloads
Let us see it, with your permission.
These are the same TeamViewer files the old site hosted. QuickSupport is for a single session; Host is for machines we look after regularly.
Windows
QuickSupport
TeamViewerQS_x64.exe
For a one-time session. Run it, read us the ID and password, and close it when we are done.
Download WindowsmacOS
QuickSupport
TeamViewerQS.dmg
The same one-time session, for a Mac. Open the disk image and allow the connection when we call.
Download macOSWindows
Host
thost.exe
For machines we support regularly. Installs a background service so we can reconnect without a download.
Download WindowsmacOS
Host
TeamViewerHost.dmg
The permanent host for Macs we look after. Installed once, then we can assist on request.
Download macOSBefore you run it
- We will never ask for your Windows or email password.
- The session shows on your screen the whole time and you can end it.
- Read us the ID and the four-digit password, nothing else.
- If anything looks off, hang up and call 817-975-1141.
03 / Written requests
If it can wait an hour, write it down.
The original OCS support form is still live and still reaches us. Use it for new requests, quotes or anything that needs a description and a screenshot. For new business, the website inquiry form works too.
What to include
- Who you are and which site or office is affected.
- What you expected to happen, and what happened instead.
- Any error message, ideally as a screenshot.
- Whether anyone else is blocked right now.
Business hours · Fort Worth, TX · fax 1-817-687-5734
Not a client yet?
Support is the easy part. Prevention is the point.
If you are calling us because something broke, there is usually a layer missing upstream. We can look at the whole stack and tell you what we would fix first.